Analysis and design of the people element of IT management and Operations: Correct people doing the correct work. People aligned to operational objectives. People understanding what they are required to do.
• Map/Design/Optimise processes (all major IT Service Management processes)
• Re-engineer processes that do not currently deliver to expectation
• Alignment to ITIL V4 / ISO 20000
Protocols, networking, communications
Compute: server, desktop, laptop, mobile, operating systems
Applications, management tools, management frameworks
The alignment of ITSM management model, people, process and technology with the needs of your business is essential. Our consultants help you prepare your service architecture, service catalogue, management and support processes and procedures.
In a perfect world, project management activities connect directly to time and financial systems. An integrated system of people, processes, and tools would provide a level of visibility and control that would help mature your project discipline and improve execution success.
For information and communications technology to deliver value they must be closely aligned with the business needs of the enterprise.
Our ICT team is able to account fully for the spend on ICT services by providing detailed and properly costed business cases for proposed changes to IT services.
A sound strategy, strict controls and formal risk management go a long way to building a good foundation.
Professional sourcing of services ensures a superior quality of services delivered thus reducing the overall cost of service provision in the long-run.