• Map/Design/Optimise processes (all major IT Service Management processes)
• Re-engineer processes that do not currently deliver to expectation
• Alignment to ITIL V4 / ISO 20000

Protocols, networking, communications
Compute: server, desktop, laptop, mobile, operating systems
Applications, management tools, management frameworks

The alignment of ITSM management model, people, process and technology with the needs of your business is essential. Our consultants help you prepare your service architecture, service catalogue, management and support processes and procedures.

Over the past two decades, GMC has completed a multitude of IT projects for businesses throughout South Africa and West Africa. Whether you’re planning to upgrade your team’s infrastructure, move to the cloud, hand services over to an outsource partner, or overhaul your network, GMC’s programme and project managers have the expertise to supervise your project from start to finish.

We’ll appraise your requirements, technologies and existing resources, then create a detailed plan that meets your goals, timelines, and budget. We work with you, from start to finish – including the planning and designing through to the deployment – always providing support where and when it’s needed.

IT Project Management from GMC provides:

• • Project audits – if you already have a project underway, we can make sure that it’s moving in the right direction
• • Project recovery – if your project is not delivering according to the plan, we will get it back on track; carefully considering resources, timelines and budgets
• • Flexible options – our project managers are available on a recurring or a per-project basis, depending on your needs and budget
• • Proven methodology – our specialists can accomplish your projects and achieve the desired outcomes